Every workflow emits state. RustGrid gives it a durable home.

API-native workflow infrastructure for humans, agents, and systems.

Q: Is RustGrid a Jira replacement?

RustGrid is API-native workflow infrastructure for building Jira-style issue trackers, service desks, approval systems, operations consoles, and AI agent workflows with your own frontend.

RustGrid gives you projects, tickets, custom fields, webhooks, API keys, usage limits, and audit trails through clean APIs, so you can build workflow products without rebuilding the backend.

Tickets Custom fields Webhooks API keys Audit Usage limits

RBACpermissions checked

Auditrequest traced

Open

Payment webhook failingpriority: high

Carrier portal synccustomer: Acme

In progress

SLA breach reviewowner: Ops

Missing tax documentfield: due_date

Done

API key rotatedevent: webhook.sent

Refund approvedaudit: complete

One workflow backend. Many product shapes.

Service desk

Issue tracker

Kanban ops

Approval flows

Meet Gridkeeper

A kinetic gear built from the RustGrid mark.

Gridkeeper turns the RustGrid logo into a moving system symbol: part gear, part grid, part workflow signal. It reinforces the backend promise: every actor, ticket, API key, webhook, and audit event belongs to one reliable workflow core.

Logo firstThe gear inherits the 3 by 3 mark, blue command cell, and hard grid geometry.

Expensive restraintFewer colors, better contrast, crisp panels, no filler.

Trust firstSecurity, audit, permissions, and API contracts are always visible.

View brand system

What RustGrid gives you

Projects, tickets, and workflow state as infrastructure.

Build ticketing, approval, operations, and AI-agent workflows without rebuilding the backend. RustGrid provides the durable primitives your product, agents, and systems coordinate around.

Projects

Isolate teams, products, environments, and customer-facing queues.

Tickets

Durable work items with type, priority, status, comments, and activity.

Comments/activity

Human-readable collaboration plus audit-ready history for every state change.

Custom fields

Shape workflow data without hardcoding a new backend model for each app.

Webhooks

Send lifecycle events into agents, CRMs, billing, Slack, and internal systems.

Scoped API keys

Give apps, services, and automations narrow programmatic access.

Billing and limits

Plan-aware usage limits for tickets, requests, keys, projects, users, and webhooks.

Audit trails

Request IDs, history, and retention policies for operational accountability.

Built for three actors

Humans, agents, and systems coordinate on the same state.

Humans

Service desks, ops consoles, approval inboxes, implementation queues, and support workflows.

Agents

AI workers need durable state, idempotency, project scope, and audit history when they act.

Systems

Webhooks, scoped API keys, and API-first coordination connect RustGrid to your stack.

First API call

Create a ticket with one request.

The Launch Console personalizes this with your project key and newly created API key secret.

curl -X POST "https://app.rustgrid.com/api/v1/tickets" \
  -H "Authorization: Bearer <YOUR_API_KEY>" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: first-ticket-001" \
  -d '{
    "project_key": "LAUNCH",
    "title": "First RustGrid ticket",
    "description": "Created through the API-native quickstart.",
    "type": "task",
    "priority": "medium"
  }'

Examples

Product shapes built on the same primitives.

Service desks, issue trackers, and kanban boards are examples of products you can build on API-native tickets, custom fields, webhooks, scoped keys, usage limits, and audit trails.

ServiceNow-style service desk

Incidents, requests, SLA views, assignment groups, and customer-visible status.

create ticket
  type: incident
  fields: impact, urgency, cmdb_service
  webhook: incident.escalated

Jira-style issue tracker

Projects, labels, watchers, comments, attachments, releases, and engineering triage.

create ticket
  project: mobile
  labels: bug, regression
  fields: sprint, severity, component

Trello-style kanban board

Simple columns for work intake, operations queues, fulfillment, and lightweight CRM flows.

move ticket
  from: queued
  to: doing
  idempotency_key: move_039

Platform

Infrastructure guarantees for workflow state.

RustGrid is not a template. It is the backend you keep when the prototype turns into a real product: tenant isolation, idempotency, optimistic concurrency with ETags, request IDs, webhooks, plan limits, and audit history.

Tenant isolation Every workspace keeps projects, tickets, keys, billing, and audit data scoped to the active tenant.

Idempotency Create and update flows can safely retry without duplicating work items or automation side effects.

Optimistic concurrency ETags and version-aware updates help prevent conflicting writes from humans, agents, and systems.

Request IDs Surface request identifiers in clients and support workflows so failures can be traced precisely.

Webhooks and limits Connect external systems while keeping tickets, requests, webhooks, keys, storage, and audit retention plan-aware.

LLM kit

Copy a prompt, generate the UI, connect RustGrid.

Use these prompts with your LLM or app builder. They ask for the frontend while RustGrid supplies the workflow backend, API contract, auth, and event model.

Service desk app prompt

Build a responsive service desk web app using RustGrid as the backend. Include an incident list, SLA priority filters, assignment groups, comments, attachments, custom fields for impact/urgency/service, webhook settings, and API key management. Use the RustGrid REST API for tickets, labels, watchers, comments, attachments, custom fields, and webhooks. Keep the UI focused on operators who need to resolve work quickly.

Simple pricing

Choose the plan that matches your workflow volume.

Start with Builder for new products, move to Scale when operational volume grows, or use Enterprise for annual contracts with custom limits and support.

Plan	Free	Builder	Scale	Enterprise
Price	0 €/month	99 €/month	899 €/month	Annual/custom
Projects	2	10	100	Custom limits
Users	3	15	100	Custom limits
Active API keys	2	10	100	Custom limits
Tickets	100/month	5,000/month	100,000/month	Unlimited usage
API requests	10,000/month	250,000/month	5,000,000/month	Unlimited usage
Webhook subscriptions	1	10	100	Custom limits
Webhook deliveries	1,000/month	50,000/month	1,000,000/month	Custom limits
Storage	1 GB	50 GB	1 TB	Custom limits
Custom fields	Not included	Included	Included	Included
Audit retention	7 days	30 days	365 days	Custom retention
Support	Community access	Standard onboarding	Priority onboarding	Contract support

Use cases

Workflow infrastructure for high-intent product builds.

RustGrid gives searchers and builders a direct path from the workflow they need to the API that powers it.

Headless ticketing API

Build product-native ticket queues without adopting another full ticketing UI.

Workflow API

Add durable workflow state, fields, webhooks, and scoped credentials to custom tools.

Jira alternative API

Use ticketing primitives through APIs where Jira-style screens do not fit.

Ticketing backend

Use RustGrid as the backend for support, operations, customer success, and automation queues.

AI agent workflows

Give agents durable tasks, status, handoff, webhooks, and audit trails.

FAQ

Build on RustGrid without mistaking it for a clone.

Is RustGrid a Jira replacement?

RustGrid is not a hosted Jira clone. It is API-native workflow infrastructure you can use to build Jira-style issue trackers, service desks, approval systems, operations consoles, and agent workflows with your own frontend.

Can AI agents use RustGrid?

Yes. Agents can create and update tickets through scoped API keys, use idempotency keys for safe retries, and leave auditable workflow history that humans and systems can inspect.

Can I bring my own frontend?

Yes. RustGrid supplies projects, tickets, custom fields, webhooks, API keys, usage limits, and audit trails through APIs. Your product owns the UI and business language.

What do webhooks do?

Webhooks send workflow events such as ticket creation and updates to your systems, automation workers, data pipelines, notifications, or AI agents.

How do API keys work?

API keys provide scoped programmatic access for apps, scripts, partners, and agents. The console shows a key secret only once after creation, so store it in your own secret manager.

What happens when I hit plan limits?

RustGrid returns clear API errors for plan or rate limits. The console and billing page show usage against tickets, requests, keys, projects, users, webhooks, storage, and audit retention where the API exposes those counters.

Can I start free?

Yes. The Free plan includes 2 projects, 3 users, 2 active API keys, 100 tickets/month, 10,000 API requests/month, 1 webhook subscription, 1 GB of attachment storage, and 7-day audit retention.