Programmable tickets
Create, update, list, assign, label, watch, and audit tickets from your app or automation workers.
Headless ticketing API
Ticketing infrastructure for products that need their own UI.
RustGrid gives you tickets, projects, custom fields, watchers, API keys, webhooks, usage limits, and audit trails as an API. Your app owns the workflow experience.
Why headless
Separate workflow state from the screen people use.
Traditional ticketing tools make users work inside the vendor UI. A headless ticketing API lets you embed the workflow where the work already happens.
Custom fields
Model customer tier, SLA status, incident severity, renewal risk, or any domain-specific workflow metadata.
Webhook-first automation
Send ticket events to queues, agent systems, notifications, data warehouses, or customer-facing product surfaces.
API surface
Everything a ticketing backend needs.
RustGrid is built around tenant-scoped credentials, idempotent mutating routes, request IDs, and explicit limits. It is designed for production integrations, not just a demo ticket table.
Projects
Group tickets by product, team, customer, or workflow.
Tickets
Represent tasks, bugs, support cases, approvals, incidents, and follow-ups.
API keys
Scope automation access without exposing user sessions.
Audit and limits
Keep operational behavior traceable as usage grows.