For SaaS products
Add customer-visible tickets, onboarding tasks, success workflows, or escalation queues inside your own app.
Ticketing backend
Stop rebuilding ticket infrastructure for every product workflow.
RustGrid provides the backend pieces behind ticketing systems: records, fields, webhooks, API keys, limits, and auditability. You build the screens and business flow.
Build versus buy
The hard part is not the first ticket table.
The hard part is everything that follows: permissions, retries, duplicate prevention, event delivery, field definitions, billing limits, traceability, and API documentation.
For internal tools
Power purpose-built consoles for support, operations, finance, or implementation teams.
For automation
Let scripts, partners, and agents create structured work without sharing human credentials.
Production details
A backend that expects real traffic.
RustGrid is designed around API contracts and operational behavior: idempotency keys for safe retries, request IDs for support, and tenant-aware credentials for isolation.
Start fast
Use the quickstart to create a project, API key, ticket, field, and webhook.
Scale safely
Track limits and usage while keeping automation scoped.
Stay flexible
Keep the user experience in your app instead of adopting another full UI.