Support workflows
Expose customer issues inside your product while keeping the ticket state consistent.
Workflow API
Add durable workflow state to your app without building it from scratch.
RustGrid gives product teams an API-native workflow layer for tickets, approvals, incidents, operations tasks, and customer-facing work queues.
For builders
Use RustGrid when workflow is part of your product.
Many teams start with a spreadsheet, then build a queue, then need history, permissions, retries, webhooks, API keys, request IDs, and billing-aware limits. RustGrid packages that backend work behind stable APIs.
Operations workflows
Coordinate approvals, exceptions, onboarding, renewals, and incident follow-up.
Agent workflows
Give AI agents durable tasks with status, ownership, and auditability.
Platform fit
Designed for API-first teams.
Idempotent writes
Retry mutating calls without duplicating workflow side effects.
Scoped credentials
Separate app automation from user sessions with API keys.
Operational visibility
Use request IDs, usage counters, and audit trails to support production customers.