Plan and handoff
Create tickets for agent tasks, escalations, and review steps.
AI agent workflow infrastructure
Give agents durable tasks instead of loose prompts and logs.
RustGrid provides workflow state that agents, humans, and systems can share: tickets, statuses, fields, comments, webhooks, scoped credentials, and audit trails.
Why it matters
Agents need a workflow backend when work spans more than one call.
Real work has state: someone requested it, an agent attempted it, another system reacted, a human reviewed it, and the result needs a trace. RustGrid gives that state an API contract.
React to events
Use webhooks to trigger agent runs when workflow state changes.
Audit outcomes
Preserve request IDs, ownership, field changes, and ticket history.
Patterns
Common agent workflow patterns.
Inbox triage
Agents classify tickets, set fields, route work, and leave a trace for humans.
Operations follow-up
Agents create and update tasks for incidents, exceptions, onboarding, or renewal workflows.
Human approval
Agents can prepare work while RustGrid tracks status, owner, and final review.